JPC by Samsic Partners & HDB Service Partners with 11 Archer to Launch MissionCommand: A Pioneering Leadership and Performance Framework Redefining Service Excellence

Written by

JPC Team

in

on

JPC by Samsic & HDB Service Partners are proud to announce a strategic partnership with 11 Archer to deliver an innovative leadership and performance framework designed to set a new benchmark for service excellence within the facilities management industry.

Mission Command is a first-of-its-kind approach in the FM sector, combining high-performance leadership principles, behavioural science and real frontline expertise. It equips teams with an advanced and highly practical toolkit for delivering consistently outstanding service, even in complex or high-pressure environments, to create lasting, measurable impact.

This innovative partnership differentiates JPC by Samsic & HDB Service Partners by:

  • Introducing a market-leading leadership model that aligns every role to a clear mission and purpose
  • Redefines modern leadership by becoming the global benchmark for excellence – inspiring the next generation to lead with courage, discipline, and unwavering accountability.
  • Embedding behaviours and decision-making frameworks that elevate reliability, responsiveness and on-site performance
  • Delivering future-focused training that builds resilience, agility and operational discipline
  • Reducing variance in service delivery through consistent standards across all teams and locations
  • Strengthening client confidence through teams that are trained, prepared and equipped to perform at the highest level

“Our clients expect the best — and that requires more than traditional training,” said Stephen Douglas, Operations Director at JPC by Samsic. “This is an industry-leading investment in leadership, capability and innovation. It enables us not only to define the leadership and cultural standards we expect, but to embed them in a tangible, energising way that teams can live every day. By partnering with 11 Archer, we are defining a performance framework that directly enhances the client experience and sets a new standard within our sector.”

“Our goal is to deliver World class customer service supported by a team that truly understands our values. This partnership with JPC by Samsic and 11 Archer is an industry first and will help us build teams that lead from the front establishing high performance principles designed to make a huge impact within the hard and soft services FM sector.”

“Mission Command is about creating clarity, trust and accountability at every level of an organisation,” said the 11 Archer team. “This partnership with JPC by Samsic and HDB Service Partners represents a genuine commitment to raising the standard of leadership within facilities management. By combining proven high-performance leadership principles with real frontline experience, we are equipping teams to make better decisions under pressure, operate with discipline and purpose, and deliver consistent excellence for clients. This is not theoretical leadership – it is practical, lived, and designed to drive measurable results where it matters most.”

Bradley Jones MD at HDB Services.

Built around seven integrated modules — Mandate, Initiative, Standards, Stamina, Impact, Operation and New Normal — the programme blends experiential learning, scenario-based training and leadership development, creating a strong, unified approach to how teams operate for clients. Led by TV presenter Jason Fox; former Royal Marine Aldo Kane and former British Army soldier Brian Wood MC; this leadership programme aims to challenge the industry norm by prioritising behavioural excellence, operational clarity and high-trust leadership — all of which drive stronger client outcomes and long-term value.

“Our goal is to learn from and adopt the very best examples of leadership, resilience and strategic planning taken from Jason, Aldo and Brian’s professional experience and personal journeys throughout their time operating at the very highest levels of the British Military. This truly is an industry first for both JPC and HDB and our intent is to share this with our industry.”

John Conry Jnr – Managing Director at JPC by Samsic.

As the FM market continues to evolve, Mission Command positions JPC by Samsic at the forefront of innovation, providing clients with not only exceptional service today, but teams that are ready, capable and aligned with the demands of tomorrow.

– ENDS –

Footnote:

About JPC by Samsic

JPC by Samsic is a family-run business that has established itself as the premier specialist in customer experience-driven cleaning services across London. Operating across a diverse range of iconic and premium buildings and workspaces, from commercial offices, skyscrapers, heritage and Grade II listed buildings, campuses and demised floors for B2B customers, the delivery is tailored to each client, achieving an exceptional set of standards and services that elevate every space and environment.

About HDB Services

HDB Services is a family-run business providing a range of hard FM services Nationwide. Our support ranges from M&E and fabric maintenance, Industrial doors and yard safety including fire doors and fire stopping, projects and refurbishment of Logistics hubs, premium office space, commercial buildings and demised floors to high end residential projects. We have achieved double digit growth year on year, and we work with some of the UK’s most premium brands delivering quality and cost-effective solutions that add value and support to our client’s day to day operational needs.

About 11 Archer

11 Archer translates decades of elite UK military experience into world class leadership solutions for businesses and organisations that demand excellence. Founded and led by veterans of the British Armed Forces, including Special Forces, Royal Marines Commandos and the British Army, as well as seen on Channel 4, 11 Archer delivers strategic insight, resilience and high performance under pressure. This is leadership shaped by real world experience, forged in complex and high-risk environments, and applied to organisations operating at the highest level.