
Environmental, Social, Governance
Creating cleaner buildings. Building a better future.
Sustainability is not a standalone initiative at JPC by Samsic. It is built into how we clean, how we support people, how we work with our customers, and how we make decisions every day.
OUR APPROACH
As London’s premium concierge-led cleaning partner, we recognise that every building we support has its own environmental, social and governance priorities. Our role is to help clients achieve them through practical action, measurable outcomes and continuous improvement.
From reducing carbon emissions and supporting circular economy principles, to creating meaningful social value and strengthening workplace wellbeing, we are committed to delivering services that leave a lasting positive impact on the buildings, people and communities we support.
Our approach is built around three pillars:
Environment
Reducing impact. Increasing responsibility.
People
People first. Always.
Governance
Responsible business. Transparent leadership.
Together, they guide how we create cleaner, safer and more sustainable workplaces across London.
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Let’s Create a More Sustainable Workplace
Whether you’re focused on Net Zero, social value, workplace wellbeing or ESG reporting, our team can help identify opportunities and deliver measurable improvements across your buildings.
ENVIRONMENTAL
Environment
Reducing impact. Increasing responsibility.
We are committed to reducing the environmental impact of our operations while helping clients achieve their own sustainability goals.
Our focus is simple: use fewer resources, reduce emissions, minimise waste and continually improve the environmental performance of every contract we deliver.
As part of the wider Samsic UK sustainability strategy, we are investing in cleaner technologies, smarter procurement practices and more sustainable ways of working across our operations.
What we’re doing
Transitioned our offices to 100% renewable electricity
Achieved carbon neutrality for Scope 1 and Scope 2 emissions through verified carbon offsets
Reduced Scope 1 and Scope 2 emissions year-on-year
Increased adoption of electric and plug-in hybrid vehicles across our fleet
Operate an ISO 14001 certified Environmental Management System
Reduced paper consumption through digital-first reporting and operational systems
Continue to review products, consumables and equipment to improve sustainability performance across our portfolio
Utilise HVO-powered delivery vehicles through key supply chain partners to reduce transport-related carbon emissions
Conduct regular litter-picking and environmental improvement initiatives across our communities

Sustainable cleaning innovation
We believe sustainability and operational excellence go hand in hand.
Our teams use innovative solutions designed to reduce environmental impact without compromising service quality, including:
- AI-assisted planning
- Cobotic cleaning technologies
- Low-impact product selection
- Data-led environmental reporting
- Chemical-free cleaning technologies where appropriate
- Sustainable consumables and procurement reviews
Every sustainability initiative is evaluated against one question:
Does it create measurable value for our customers, people and the environment?
Delivering sustainability at building level
No two buildings are the same.
That’s why our Sustainability Team works directly with customers to identify contract-specific opportunities, including:
Product and consumable reviews
Waste stream optimisation
Carbon reduction initiatives
Resource efficiency projects
Circular economy opportunities
ESG performance reporting
Examples include supporting waste-reduction programmes, improving recycling infrastructure and helping customers strengthen environmental performance across complex workplace environments.
People
People first. Always.
Exceptional customer experiences start with exceptional people.
At JPC by Samsic, we are committed to creating an environment where everyone feels valued, supported and empowered to succeed.
We invest heavily in our people because we believe the quality of our service is directly linked to the wellbeing, development and engagement of the teams delivering it.

Supporting our colleagues
We provide a range of initiatives designed to support financial wellbeing, personal development and workplace inclusion.
These include:
- Living Wage Foundation recognised service provider status
- Wagestream access to earned pay
- Employee discount programmes
- Mental Health First Aiders
- Multilingual inductions and training materials
- Mentorship opportunities
- Career development pathways
- Apprenticeship programmes across multiple disciplines

Developing future leaders
Our people are our future.
Through programmes such as NextGen, we are investing in the next generation of operational and leadership talent, creating opportunities for career progression and long-term success.

“Thank you to JPC for the support, training, and trust placed in me since May 2022. From starting in the role of Cleaner/Supervisor, I have now been promoted to the position of Contract Manager. These years have been full of new experiences, learning opportunities, encouragement, and support. My professional journey continues to be filled with new challenges and development. Thanks to the wonderful colleagues, managers, line managers, and directors, we overcome every challenge and work together as one strong team. Thank you.”
Kristina Urbiene – Contract Manager

Creating lasting social value
We are proud to support the communities in which we operate.
Through volunteering, fundraising, employment initiatives and charitable partnerships, we aim to create meaningful social impact beyond the buildings we serve.
Recent initiatives include:
- Over 364 hours of employee volunteering in the first half of 2026
- Supporting apprenticeships both within and beyond our organisation
- Employment and skills partnerships
- Community fundraising and volunteering projects
- Support for charities, schools and community organisations across London
Supporting inclusive workplaces
We believe great workplaces are built on inclusion.
Our teams actively support customers in creating healthier, more engaging workplace environments, including contributing to projects aligned with the WELL Building Standard and workplace wellbeing objectives.
See Our Social Value Work and how we give back to our communities
GOVERNANCE
Governance
Responsible business. Transparent leadership.
Strong governance underpins everything we do.
It ensures we operate responsibly, manage risk effectively and create long-term value for customers, colleagues and stakeholders.
Our governance framework helps us maintain high standards of accountability, performance and ethical business practice across every aspect of our operation.
Our commitments
We are committed to:
Ethical business conduct
Transparent reporting
Responsible procurement
Supply chain accountability
Continuous improvement
Innovation-led sustainability performance
We work closely with customers, suppliers and partners to deliver meaningful ESG outcomes while maintaining the highest standards of operational excellence.
Supplier sustainability
Our strategic suppliers are expected to uphold the principles contained within our ESG Charter.
This includes commitments relating to:
Human rights
Labour standards
Health and safety
Environmental responsibility
Ethical business practice
By working collaboratively across our supply chain, we can drive greater sustainability outcomes than any organisation can achieve independently.
Accreditations and Memberships
Our commitment to quality, safety and sustainability is supported by a range of recognised certifications and memberships, including:
ISO 14001 Environmental Management
ISO 9001 Quality Management
ISO 45001 Occupational Health & Safety
Disability Confident Employer
BICSc Accredited Training Member
Supply Chain Sustainability School Membership
UN Global Compact Signatory through Samsic Group
SUSTAINABILITY IN ACTION
Sustainability in Action
More than compliance. Measurable impact.
For us, sustainability is not about producing policies. It is about delivering measurable outcomes.
Whether supporting a customer’s Net Zero ambitions, reducing waste, improving workplace wellbeing, creating employment opportunities or strengthening responsible procurement, our objective remains the same:
To create cleaner, safer and more sustainable workplaces that leave a positive legacy.
Because every building we support is treated as a landmark.
And every landmark deserves a sustainable future.
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Looking to improve your building’s ESG performance?
Discover how our sustainability experts can help you reduce waste, lower carbon emissions and create lasting value for your people and communities.
Frequently Asked Questions
What is ESG in commercial cleaning?
ESG stands for Environmental, Social and Governance. In commercial cleaning, ESG focuses on reducing environmental impact, creating positive social value and maintaining high standards of ethical business practice. This includes reducing carbon emissions, minimising waste, supporting employee wellbeing, promoting diversity and inclusion, and ensuring responsible governance throughout service delivery.
What is sustainable commercial cleaning?
Sustainable commercial cleaning helps organisations reduce environmental impact, support ESG objectives, improve workplace wellbeing and strengthen sustainability reporting, while maintaining the highest standards of cleanliness and customer experience. It combines environmentally responsible products, efficient processes and innovative technologies to deliver better outcomes for people, buildings and the planet.
How can cleaning services support ESG goals?
Cleaning services play a significant role in helping organisations achieve ESG goals. This includes reducing waste, lowering carbon emissions, supporting responsible procurement, improving employee wellbeing, increasing recycling rates and delivering measurable social value through community engagement and employment initiatives. At JPC by Samsic, sustainability is integrated into every stage of service delivery.
How can cleaning services support ESG reporting?
Cleaning operations generate valuable environmental and social data that can contribute directly to ESG reporting. This may include waste reduction metrics, recycling performance, carbon reduction initiatives, responsible sourcing, volunteering activity, apprenticeship programmes and workplace wellbeing initiatives. JPC by Samsic works closely with clients to identify, measure and communicate these outcomes.
How does JPC by Samsic help clients reduce their environmental impact?
We help clients reduce environmental impact through sustainable cleaning practices, product and consumable reviews, waste management improvements, responsible procurement, biodiversity initiatives and carbon-conscious supply chains. Our Sustainability Team also works directly with customers to identify contract-specific opportunities that improve environmental performance and support long-term ESG objectives.
Can commercial cleaning services help organisations achieve Net Zero targets?
Yes. Cleaning operations can contribute to Net Zero strategies by reducing emissions associated with transport, products, equipment, waste management and supply chains. Through cleaner technologies, sustainable procurement and data-led environmental improvements, cleaning services can play an important role in supporting wider carbon reduction goals.
What sustainability accreditations should a commercial cleaning provider hold?
Leading commercial cleaning providers should demonstrate recognised standards in environmental management, quality and health and safety. Key certifications include ISO 14001 Environmental Management, ISO 9001 Quality Management and ISO 45001 Occupational Health and Safety. Memberships and partnerships that promote sustainability, responsible business and workforce development can also provide additional assurance.
Can cleaning services support WELL Building Standard certification?
Yes. Cleaning services can contribute to WELL Building Standard objectives by supporting healthier indoor environments, reducing exposure to harmful substances, improving workplace hygiene and helping create spaces that positively influence health, wellbeing and occupant experience. JPC by Samsic has supported clients in achieving WELL Building Standard outcomes across multiple commercial properties.
How can cleaning services support commercial real estate sustainability goals?
Cleaning services play a critical role in helping commercial real estate owners, landlords and managing agents improve sustainability performance. From waste reduction and responsible procurement to workplace wellbeing and environmental reporting, cleaning operations can directly influence a building’s ESG performance and occupier experience.
What is social value in facilities management?
Social value refers to the positive impact an organisation creates beyond the services it delivers. This can include local employment opportunities, apprenticeships, volunteering initiatives, charitable partnerships, skills development and wider community engagement programmes that generate meaningful benefits for society.
How does JPC by Samsic create social value?
We believe every contract should leave a positive mark on the buildings and communities we support. Through volunteering, apprenticeships, local partnerships, charitable initiatives and employment opportunities, we aim to create social value that extends beyond the cleaning services we provide. Our people are encouraged to actively contribute to the communities in which we operate.
What is responsible procurement?
Responsible procurement means selecting suppliers, products and services based on environmental, ethical and social considerations as well as quality and value. It helps organisations reduce supply chain risks, improve sustainability performance and align purchasing decisions with ESG commitments.
How does sustainable cleaning improve workplace experience?
A clean, well-maintained and environmentally responsible workplace contributes to employee wellbeing, occupier satisfaction and visitor perception. Sustainable cleaning practices help create healthier indoor environments while supporting wider workplace experience, wellbeing and ESG objectives.
What is concierge-led sustainable cleaning?
Concierge-led sustainable cleaning combines exceptional customer service with environmentally responsible cleaning practices. At JPC by Samsic, this means delivering visible, proactive and people-focused service while reducing environmental impact through innovation, responsible procurement, sustainable products and continuous improvement. It is an approach designed to enhance both workplace experience and sustainability performance.
What makes JPC by Samsic different from other sustainable cleaning companies?
JPC by Samsic combines concierge-level customer experience with sustainable service delivery. We support some of London’s most prestigious commercial buildings, bringing together operational excellence, workplace experience expertise, innovation and sustainability support. Every building is treated as a landmark, and every solution is tailored to the needs of the customer and the people who use the space every day.
How does JPC by Samsic measure sustainability performance?
We measure sustainability performance through a combination of environmental, social and operational indicators, including carbon emissions, waste reduction, recycling performance, volunteering activity, workforce development, social value initiatives and customer-specific sustainability objectives. This enables us to track progress, improve performance and demonstrate measurable outcomes.
How can I improve the sustainability performance of my building?
Improving sustainability starts with understanding your current performance and identifying opportunities for improvement. This may include reducing waste, reviewing cleaning products and consumables, improving recycling rates, supporting workplace wellbeing initiatives, strengthening responsible procurement and introducing carbon reduction measures. JPC by Samsic works with clients to develop practical, measurable sustainability strategies tailored to each building and portfolio.