The Assistant Contract Manager will support the Contract Manager in overseeing cleaning operations, ensuring excellent service delivery, client satisfaction, and compliance with contractual agreements. This role involves team management, performance monitoring, and assisting with operational and administrative task

Key Responsibilities

• Operational Management
  • Assist the Contract Manager in planning, organizing, and managing cleaning operations across multiple sites.
  • Ensure that cleaning schedules meet client requirements and are executed effectively.
  • Conduct regular site visits and inspections to ensure quality standards are met.
• Team Supervision
  • Support and manage cleaning teams, providing guidance, motivation, and training to maintain high performance.
  • Monitor staff performance, attendance, and conduct, addressing any issues promptly.
  • Assist in creating staff rotas and ensuring adequate staffing levels for all shifts.
• Client Liaison
  • Act as a point of contact for clients, responding to their inquiries and resolving issues promptly.
  • Build and maintain strong client relationships, ensuring satisfaction with service delivery.
  • Participate in regular client meetings to review performance and identify improvementopportunities.
• Health & Safety
  • Ensure compliance with Health & Safety regulations, including COSHH and risk assessments.
  • Provide training and enforce safety protocols to ensure a safe working environment.
• Administrative Support
  • Maintain accurate records of site operations, including attendance, stock levels, and incident reports.
  • Assist with ordering cleaning supplies and managing budgets efficiently.
  • Prepare reports and updates for the Contract Manager regarding operational performance.

Qualifications and Skills

• Essential
  • Previous experience in the cleaning or facilities management sector.
  • Strong leadership and team management skills.
  • Excellent organizational and time management abilities.
  • Strong communication and interpersonal skills to manage client and team interactions effectively.
  • Knowledge of cleaning procedures, equipment, and Health & Safety regulations (including COSHH).
  • Proficient in Microsoft Office (Word, Excel, and Outlook).
• Desirable
  • Previous experience in a supervisory or management role.
  • A relevant qualification in cleaning management or facilities management.