Responsible to:

• Regional Manager
• Divisional Manager
• Operations Director & Managing Director

Responsible for:

• Direct reporting
• Site managers
• Supervisors
• On site personnel
• Subcontractors/suppliers.

Key Relationships:

• Directors
• Divisional Managers
• Regional Managers
• Regional Operations
• Team Business Development Directors/Managers
• Head Office Administration Department
• HR Department
• Sales & Marketing Department
• Clients Suppliers/Subcontractors/External Organisations/Trade Unions.

The purpose of this Job Description is to identify key task elements and responsibilities of the role. It cannot be a definitive description of all the tasks that an Account Manager may be required to complete.

Key Objectives
To achieve or exceed the contractual revenue, profit, sales, and budget targets whilst ensuring consistently high-quality standards of service delivery. To generate new sales for the company including additional and non-contractual business. To manage the operational processes for the contracts and assist with other business as and when required. To ensure strong working relationships with clients & key personnel within all contracts assigned

Main Responsibilities

• Business Growth and Profitability
  • To ensure action plans are in place and are reviewed on a regular basis to ensure the achievement of all targets set and in line with the business goals.
  • To ensure all costs are controlled within budgets.
  • Ensure contract prices are reviewed and increases agreed with clients.
  • To ensure that the company purchasing procedure is followed and that documentation is completed such as Plant & Machinery Capital Requisition and Purchase Order Forms.
  • Comply with authorisation levels.
  • To ensure any client credit requests must be approved by the Managing Director, prior to being agreed and issued.
  • To ensure the contracts achieve/exceed the financial targets annually and periodically as required, this includes profit and loss and sales.
  • To liaise regularly with your line manager and managers in terms of service matters, business objectives, financial aspects, and innovation and business growth opportunities.
  • To attend review meetings on at least a monthly basis to review the contract’s actual financial performance against budget and requirements. This review will also include an operational review of the contract
  • To achieve new sales growth, identify opportunities for the company.
• Contract/Site Management
  • Ensure the security, cleaning and maintenance specification is implemented and adhered to. Review the contracts as necessary to meet the company’s and client’s requirements.
  • Regular client liaison to monitor standards, satisfaction with the service provided and to build relationships with key clients.
  • Ensure the Quality Service Level Indicator procedure is implemented and adhered to.
  • Monitor, review and analyse client satisfaction, via the Quality Service Level Indicator Procedure and to ensure all problems are resolved promptly and effectively.
  • To review and analyse Site Health and Safety Audits information. Ensure corrective action taken where necessary.
  • To ensure all management and control systems are adhered to, and that the company is complying with Payroll, HR, Health and Safety, quality and environmental standards.
  • In the case of new contracts, to ensure contract start- up plans are implemented and actioned. To ensure efficient and effective contract start.
  • To ensure all other company and management control systems are complied with, ensuring subcontractors/suppliers are audited on a regular basis and adhere to all policies and procedures.
• Staff Management
  • To recruit, induct, train and develop direct reports as well as the service delivery team.
  • To ensure a high calibre of capable managers and supervisors. All terms and conditions for all staff must be agreed with the Managing Director and/or the local Divisional/Regional Manager prior to positions being offered.
  • Management and Supervisory posts must be internally advertised via the HR Department.
  • To assist and ensure that all managers and supervisors understand and are focused on meeting the contract and company objectives.
  • Monitor and review performance of managers and direct reports in terms of their budgets and effectively communicate the company’s required standards.
  • To carry out an annual performance/ personal development appraisal with site managers and direct reports.
  • Ensure that each member of staff has received an induction, full training and annual appraisal; ensuring this is fully recorded.
  • Ensure any relevant DBS procedures and guidelines are adhered to.
  • Communicate company information as and when required, and meet with senior Managers when they request a meeting.
  • To resolve any disciplinary/ grievance matters in line with company policy and procedure.
  • To ensure the company’s health and safety policy and procedures are implemented and adhered to.
  • To provide guidance, coaching and training to managers, supervisors and direct reports.
  • To ensure all members of the management and administration team follow the company and legislative requirements.
  • To assist when requested with other duties.
• Company Procedures
  • To take responsibility for all management systems and administration associated with running the contract, including payroll, invoicing, materials, equipment, changes to the contract, expenses, vehicles, disciplinary, grievance, staff matters training etc. Whilst ensuring all company and legislation procedures and/or requirements are met.
  • To ensure payroll information is completed accurately and costs are controlled within budget.
  • Ensure Site Manuals are available on each contract and reviewed/updated on a regular basis.
  • To complete any additional administration and provide accurate information as required meeting the deadlines.
  • To ensure all management, company policies and control systems are fully implemented, communicated and adhered to, including compliance with financial, Health and Safety, HR, quality and environmental standards; as well supplier and subcontractor procedures.
  • To advise the Joint Managing Director of any Region who is or is not meeting the contractual requirements. Personal
  • To manage a dedicated portfolio of business efficiently and in a professional manner, ensuring a professional image at all times.
  • To follow guidance and direction given by the senior management team to ensure that company policies and procedures are implemented and adhered to.
  • Attend company training and meetings as and when required.
  • Take responsibility for own personal development.
  • Communicate with staff, senior management and Directors on a regular basis. To complete any necessary tasks and duties as required by the company.