• Responsible to
  • Regional Manager/Operations Manager

• Responsible for
  • Site managers
  • Supervisors
  • On-site personnel

• Key Relationships
  • Directors
  • Divisional Managers
  • Regional Managers
  • Operations/Contract Managers
  • Operational Team
  • Business Development/Project Manager
  • Sales and Head Office Administration
  • HR Department
  • Telemarketing
  • Clients
  • Suppliers/Subcontractors/External Organisations

The purpose of this Job Description is to identify key task elements and responsibilities of
the role. It cannot be a definitive description of all the tasks that a Contract Manager may be
required to complete.

Key objective of the role
To manage a number of contracts ensuring the delivery of a consistently high-quality
standard of service which meets the client specification and satisfaction, whilst meeting
Samsic business needs.

Main Responsibilities

• Contract/Site Management
  • Ensure the service delivery specification is implemented and adhered to.
  • Regular client liaison: plan and implement a visitation programme to monitor standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
  • To ensure all client queries and complaints are dealt with in a timely and effective manner.
  • Ensure the line manager is kept fully advised of any operational difficulties, especially those, which would jeopardise the retention of the contract. Recommend, as appropriate, improvements, staffing numbers and rates that are in the best interest of the business.
  • To ensure that the financial performance of each contract is being controlled to the budgeted requirements. This relates to :
    • (a) Staffing levels and pay rates
    • (b) Materials and equipment
    • (c) Payroll completion
    • (d) Plan manning, equipment and material levels for periodic work.
    • (e) Other costs such as vehicles etc.
  • Maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
  • In the case of new contracts, to ensure the required standards and specifications are established as quickly as possible. To assist the sales team as and when required.
• Materials and Equipment
  • To ensure all health and safety procedures are followed with regards to materials and machinery.
  • To ensure adequate supplies are on site.
  • To communicate with the line manager and engineer all machinery and equipment requirements.
• Staff Management
  • To recruit, induct and train new staff.
  • Monitor and review performance of staff, and effectively communicate the company’s required standards to staff.
  • To ensure each employee receives an annual performance/ personal development appraisal.
  • Communicate company information as and when required.
  • To resolve any disciplinary/ grievance matters in line with company policy and procedure.
  • To ensure the company’s health and safety policy and procedures are implemented and adhered to, including completion of Site Health and Safety Audits.
  • To provide guidance, coaching and training to managers and supervisors.
• Company Procedures
  • Ensure that new starter and signing in procedures are adhered to.
  • To ensure payroll information is completed accurately and available on time to assist payroll input.
  • To advise/consult the line manager before any changes are made to the contract costs/budgets.
  • Complete all procedures relating to health and safety audits, payroll, Service Level
  • Indicators, induction, training and expenses accurately and on time.
  • To order material requirements as per the company procedure, and ensure delivery to sites.
  • Ensure Site Manuals are available on each contract and reviewed/updated on a regular basis.
  • To complete any additional administration.
  • To ensure all management and control systems are adhered to, and that the company is complying with HR, and quality, environmental and health and safety standards.
• Personal
  • To manage a number of contracts efficiently and in a professional manner, ensuring a professional image at all times.
  • Attend company training and meetings as and when required.
  • Take responsibility for own personal development.
  • Communicate with staff and line management on a regular basis.