CASE STUDIES
Merchant Square
A vibrant canal-side destination in Paddington Basin, bringing together workplaces, dining, leisure, and public events in a dynamic mixed-use estate.
ABOUT THE ESTATE
Merchant Square combines commercial offices, retail, and a lively public realm along the Grand Union Canal. The 11.5-acre estate is home to landmark offices, artisan dining, and year-round cultural events.
With thousands of visitors each week and direct links to Paddington Station and Edgware Road, it’s one of West London’s busiest and most accessible destinations.
KEY INFORMATION
11.5 acres of estate space
Adjacent to Paddington Station (Crossrail, National Rail, London Underground)
Home to over 4,500 students, creatives, and technologists across education, tech, and design.
Regular public events and markets drawing thousands of visitors
Canal-side setting with retail and leisure integration
Finalist: Kimberly-Clark Golden Services Award (2024) for Best Offices 10,000–30,000m²
PARTNERSHIP
Protecting a dynamic, mixed-use estate
JPC by Samsic operates both internal and external cleaning at Merchant Square, in partnership with JLL. Our contract covers a single building and the wider 11.5-acre estate, with an expansive team and its own key account director. Together, we’ve created a service model that balances public safety, high finishes, and environmental stewardship.
ACHIEVEMENTS
Tailored solutions for a complex site
Finalist, Kimberly-Clark Golden Services Award (2024)
Created wildlife-friendly environments through planting programmes that support aquatic and urban birdlife
Delivered seamless public realm cleaning for high-footfall events and canal-side spaces
Embedded ESG-first practices that balance occupier experience with environmental care
SERVICE
Complex estate cleaning
Daily Core Cleaning
Periodic Cleaning (pressure washing, escalator cleaning)
Washroom Services
Pest Control
Professional Floor Cleaning
Waste Management
Public Realm Cleaning
Event Cleaning
INNOVATION & ESG
Balancing occupier needs with environmental care
At Merchant Square, JPC by Samsic integrates innovation with responsibility. Onsite initiatives include Flexicount Sensor Technology, chemical-free Supafoam cleaning, ECAT Digital COSHH, and 100% electric/battery-powered machinery. ESG contributions include Adopt the World litter picks and annual neonatal and infant fundraising through the COSMIC Charity
IMPACT
Delivering safety, sustainability, and community value
Our work at Merchant Square demonstrates JPC by Samsic’s ability to manage complex, high-footfall mixed-use general workspaces – safeguarding public spaces, embedding ESG innovation, and supporting community initiatives in one of Paddington’s most dynamic destinations.
GET STARTED
Let’s raise the standard for your building.
Whether you’re managing a landmark estate or a boutique property, our team is ready to listen and deliver.