This privacy policy is published with reference to the General Data Protection Regulation (GDPR) due for implementation 25 May 2018

This policy will explain areas of this website that may affect your privacy and personal details, what we process, and how we use those details and how your rights under the relevant legislation are adhered to.

Additionally it will also explain our use of cookies.

Our contact information is provided if you have any questions.

1. Overview

1.1    We are committed to protecting the privacy of visitors to our website.

1.2    We collect data from visitors via website usage statistics (Section 3), an opt-in contact form (Section 4) and/or via cookies (Section 10).

2. Basis for our data processing

2.1    The basis for our data collection and processing is the consent of the website user.  By agreeing to our published Privacy Policy including use of cookies (see Section 10) you are agreeing to the use of your personal information in the circumstances described in our Privacy Policy (Sections 3-5).

3. Data obtained from your usage of our website

3.1    We may process data obtained from your use of our website. Usage data includes information such as your IP address, geographical location, browser type and version, operating system, your previously visited website, length of website visit, page views and navigation routes. We may process this usage data to help us better understand customer preferences and behaviour.  We also use the data to monitor website performance.

4. Personal data submitted via our website: enquiry forms

4.1    You may wish to submit an enquiry form on our website and therefore you will need to submit certain personal information such as your name, telephone number and/or email address.  We use this data to respond to sales etc enquiries.

5. Personal data submitted via our website: signing up for a newsletter

5.1    You may wish to subscribe to a newsletter and/or receive email alerts.  By opting in to our newsletter service you are giving consent for us to send you emailings.  When you no longer wish to receive such mailings you should “unsubscribe” using the appropriate link in the newsletter.  Alternatively you can contact us using the methods described in Section 13.4 below.

6. Security of your personal data

6.1    We will not disclose your details to a third party without your formal consent.

7. Data retention and deletion

7.1    We will only retain your data as long as is required to respond to enquiries or in the example of Section 5 (above) as long as you wish to receive communications.

8. Obtaining your personal data

8.1    If you wish to obtain the personal data we hold about you please contact us with evidence of your identity (e.g. original utility bill)

8.2    The information we hold, detailed in Sections 3-5 is subject to data protection law and if you consider that we have infringed this law you should complain to the UK data protection commissioner or the appropriate authority in your own EU member state.

9. Amending/deleting your data

9.1    You should notify us of any changes to information supplied via our contact forms and/or newsletter sign-up.

9.2    You should notify us via the appropriate link in any email/newsletter communication that you no longer wish to receive communications from us.  If you notify us in this way we will cease to process your data for marketing and related purposes.

10. Cookie policy

10.1  We use cookies to give website users a better experience when using our website, to save repetition if – for example – entering data repeatedly, and to provide web analytics so that we can improve website performance.

10.2  A cookie is a text file that contains a string of numbers and letters that is sent from the website server to the browser and stored by the browser.  If the cookie is persistent it will remain valid until a pre-designated expiry date.  If the cookie is a session cookie it will expire when the user closes their browser.

11. How we use cookies and third party usage

11.1  We use cookies typically for the following purposes (a)    analysis

11.2  We use Google Analytics to gather information about website use by means of cookies. Google’s privacy policy is available at: https://www.google.com/policies/privacy/

12. How to delete cookies

12.1  You can find out about blocking and deleting cookies via the following links (for the most popular browsers).  Please note that blocking and/or deleting cookies may affect our website performance and usability.  This will be outlined further when accessing these links.

(a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    https://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/kb/PH21411 (Safari); and

(f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

13. Our company details

13.1  This website is owned and operated Regent Office Care Ltd t/a Regent Samsic/JPC

13.2  We are registered in [England and Wales] under registration number and our registered office is Unit 2 Oak Court Pilgrims Walk, Prologis Park, Coventry, West Midlands, CV6 4QH

13.3  Our principal place of business is Unit 2 Oak Court Pilgrims Walk, Prologis Park, Coventry, West Midlands, CV6 4QH

13.4  You can contact us: (a)    using our website contact form (b)    by post at the address given at 13.3 above.

14. Data protection officer

14.1  Our Data Protection Officer (DPO) is : Mr. Andrew Bryan

15. Amendments to the Privacy Policy

15.1  This policy may be amended occasionally and any changes will be updated/announced via our website.