By John Conry Jr., Managing Director at JPC by Samsic
When I look at the success of JPC by Samsic, one truth stands out: our people are the foundation of everything we do.
In an industry where operational efficiency is often prioritised above all else, I have always believed that true success comes from putting people first. Our employees are more than just a workforce, they are the heart of our business, the face of our clients, and the driving force behind our reputation.
A Business Built on Family Values
My approach to leadership is deeply personal as having grown up in a family that understood the value of hard work and care. I was shaped by my grandmother, who worked in a cleaning role herself. She instilled in me the importance of respect, responsibility, and taking pride in the work you do, lessons that now form the foundation of our company culture.
These values are not just words on a company website, they are principles we live by. At JPC by Samsic support and empower our people to build long-term careers, not just jobs. Our commitment to them is evident in everything from the way we listen to their needs to the way we celebrate their contributions.
Going Beyond the Basics
Employee well-being is often reduced to salary and benefits, but at JPC by Samsic, we see it as much more than that. Whilst competitive pay and recognition matter, it’s the thoughtful touches that make a difference. The small gestures, such as, providing warm gloves and soup in the winter, sunscreen and ice cream in the summer do go a long way in showing our people they are valued.
Listening is key.
When we heard how the cost-of-living crisis was affecting our employees, we responded with real, tangible support. Previously JPC by Samsic has offered covering personal care expenses like nail treatments to ensure our people knew we were there for them in more ways than one. Because a company that genuinely cares for its employees creates an environment where people want to stay and thrive.
Redefining the Cleaning Industry
The cleaning industry has long suffered from a perception problem. Too often, it’s seen as an invisible service, one that goes unnoticed unless something goes wrong. Our people play a vital role in creating safe and welcoming environments, and it’s time they were recognised for it.
At JPC by Samsic, we are changing the narrative by ensuring our employees feel a sense of pride in their work. We don’t just train our teams in cleaning techniques, we empower them with leadership development, customer engagement skills, and a sense of ownership over their roles.
Our approach to cleaning through the ‘hotelification’ approach takes this a step further, transforming traditional workplace cleaning into a hospitality-driven experience that enhances the spaces we serve.
Our people are not just cleaners, they are brand ambassadors, customer service professionals, and key contributors to the wider experience of every building we manage. When we invest in them, we invest in the success of our clients and the industry as a whole.
Sustaining a People-First Culture as We Grow
As JPC by Samsic expands, maintaining this personal approach becomes more challenging, but it’s a challenge we welcome. With over 800 employees, our focus is on ensuring that every team member, no matter their role, feels seen, heard, and supported. Our contract managers play a critical role in upholding our ethos, promoting an environment where people feel connected to the company’s mission and valued for their contributions.
Growth should never come at the expense of culture.
The businesses that thrive in the long run are the ones that stay true to their core values. That’s why we continue to lead by example, ensuring that our leadership team remains accessible and committed to championing employee well-being at every level.
Leading with Authenticity
I don’t believe in luck when it comes to business success. The strength of JPC by Samsic comes from the alignment of people who share the same passion. When you build a team based on trust, respect, and genuine care, excellence follows naturally.
A people-first approach is not just good ethics, it’s good business. By prioritising well-being, encouraging a sense of pride, and investing in long-term careers, we are not only creating a thriving workforce but also setting standards that speak.
